What You Should Report:

• Broken items or damage (e.g., broken fridge, leaking sink, non-functioning heater)

• Missing essential items (e.g., no bed, no fridge, no stove upon arrival)

• Urgent safety or hygiene issues (e.g., mold, pest infestation, electrical hazards)

• Issues affecting your ability to live in the apartment properly

If something is broken and it’s not your fault (i.e., it broke due to normal use), we will contact the building owner and handle the process. You are not financially responsible in this case.

What You Should Not Ask Us About:

• Items that are not essential and not included, like:

  • Fancy kitchen gadgets, extras like toasters, blenders, yoga mats and gym equipment etc.

  • Specific decoration preferences (e.g., curtains, rugs, wall art)

• Things already explained to you in the welcome board in your apartment or onboarding email

• Personal preferences like wanting to move to another room/apartment without a serious reason

• Issues unrelated to your accommodation (e.g., how to open a bank account, get CPR, or find a job)

• Other issues related to your traineeship, travel etc.

Please remember: Each apartment is provided with basic, essential equipment only. If you need additional small items for your personal comfort, you’re expected to purchase them yourself.

Before You Submit:

Have you double-checked your welcome board?
Is the issue genuinely about your accommodation?
Is it essential or safety-related?
Is the item broken or missing, and not caused by misuse?

If the answer is yes, we’re happy to help.

If the answer is no, we kindly ask you not to submit the form, as we may not be able to respond.

Submit an Inquiry

If your issue falls under the valid categories above, please send us an email at ib@aidmobilityhub.com